Shipping & Returns Policy
Shipping Destinations
We currently ship orders to:
- Australia (Mainland & Tasmania)
- New Zealand
All orders are shipped via Australia Post and trusted courier services. All parcels are insured and include tracking.
Australian Orders
- Flat shipping fee: AUD $10.95
- Free shipping: On orders over AUD $75
- Estimated delivery: 5 to 10 business days
Tracking information will be sent via email upon dispatch.
New Zealand Orders
- Flat shipping fee: AUD $19.95
- Estimated delivery: 8 to 13 business days
- Includes tracking and insurance
Orders under NZ$400 (approx. AUD $360) typically do not incur NZ customs duties or GST. Orders above this amount may require GST, duties and a Client Code (if over NZ$1,000). These are payable to NZ Post upon arrival.
Shipping Terms
- Orders can be delivered to PO Boxes via Australia Post.
- Please ensure all delivery details are entered correctly during checkout.
- Address changes can only be made before dispatch. Once shipped, changes are no longer possible.
- Returned parcels due to incorrect address or failure to collect will require a reshipment fee of AUD $8.95.
- We are not responsible for delays caused by carriers once orders are dispatched.
- If your order is lost, stolen, or arrives damaged, we will send a replacement free of charge.
Delivery Timeframes & Deadlines
Delivery times may vary depending on location and product availability. If you are ordering for a specific deadline or event, please contact our support team at info@lazerlures.com.au prior to placing your order.
Return & Refund Policy
Change of Mind Returns
We do not accept returns due to change of mind, incorrect product selection, or finding a lower price elsewhere.
Eligible for Replacement or Store Credit
You may request a replacement or store credit if:
- The item has a manufacturing defect
- The item was damaged in transit
- The item was lost in transit
- There was a Lazer Lures internal system or customer service error
Requests must be made within 30 days of delivery and include supporting evidence (e.g. photos of the damaged item). Please email info@lazerlures.com.au for assistance.
Refunds
Under Australian Consumer Law, you are entitled to a monetary refund only if the item has a major problem, such as:
- The item is unsafe
- It significantly differs from the description or sample
- It doesn't do what it's supposed to and cannot be fixed
- It has a serious defect that would have prevented the purchase
Approved refunds will be processed within 5 to 10 business days of confirmation.
Exclusions
Lazer Lures is not liable for:
- Damages or losses not caused by our products or service
- Delays outside of our control once the item has shipped
- Missed deadlines due to late ordering or user error
For any questions regarding our shipping or returns policy, please contact us at info@lazerlures.com.au.