Shipping & Returns

Shipping Destinations

We currently ship orders to:

Australia (Mainland & Tasmania)

New Zealand

All orders are shipped via Australia Post and trusted courier services. All parcels are insured and include tracking.

Australian Orders

Flat shipping fee: AUD $10.95

Free shipping: On orders over AUD $99

Estimated delivery: 5 to 10 business days

Tracking information will be sent via email upon dispatch.

New Zealand Orders

Flat shipping fee: AUD $19.95

Estimated delivery: 8 to 13 business days

Includes tracking and insurance

Orders under NZ$400 (approx. AUD $360) typically do not incur NZ customs duties or GST. Orders above this amount may require GST, duties and a Client Code (if over NZ$1,000). These are payable to NZ Post upon arrival.

Shipping Terms

Orders can be delivered to PO Boxes via Australia Post.

Please ensure all delivery details are entered correctly during checkout.

Address changes can only be made before dispatch. Once shipped, changes are no longer possible.

Returned parcels due to incorrect address or failure to collect will require a reshipment fee of AUD $8.95.

We are not responsible for delays caused by carriers once orders are dispatched.

If your order is lost, stolen, or arrives damaged, we will send a replacement free of charge.

Delivery Timeframes & Deadlines

Delivery times may vary depending on location and product availability. If you are ordering for a specific deadline or event, please contact our support team at info@lazerlures.com.au prior to placing your order.

Return & Refund Policy

Change of Mind Returns

We do not accept returns due to change of mind, incorrect product selection, or finding a lower price elsewhere.

Eligible for Replacement or Store Credit

You may request a replacement or store credit if:

The item has a manufacturing defect

The item was damaged in transit

The item was lost in transit

There was a Lazer Lures internal system or customer service error

Requests must be made within 30 days of delivery and include supporting evidence (e.g. photos of the damaged item). Please email info@lazerlures.com.au for assistance.

Refunds

Under Australian Consumer Law, you are entitled to a monetary refund only if the item has a major problem, such as:

The item is unsafe

It significantly differs from the description or sample

It doesn't do what it's supposed to and cannot be fixed

It has a serious defect that would have prevented the purchase

Approved refunds will be processed within 5 to 10 business days of confirmation.

Exclusions

Lazer Lures is not liable for:

Damages or losses not caused by our products or service

Delays outside of our control once the item has shipped

Missed deadlines due to late ordering or user error

For any questions regarding our shipping or returns policy, please contact us at info@lazerlures.com.au.